Xarios Call Recording Enterprise

Call Recorder Enterprise is the complete call recording solution for business and help you tick all the compliance and FSA regulation boxes.

The Xarios Call Recorder Enterprise offers advanced CTI integration, call scoring features and complete scalability. Call Recorder Enterprise is a scalable product where call recoding capacity can be increased by adding additional recorders onto the central SQL server.

As you would expect the Xarios Call Recorder Enterprise has additional features when compared to the Professional version. Some of these features include monitoring live calls while they are being recorded as well as agent scoring which can be used for training and monitoring performance levels.

CTI - Call Recording Integration

Xarios can deliver an OCX control CTI component - Phone Manager - which allows customers to integrate their customer Relationship Management (CRM) database to the Xarios Recorder server. The OCX control will allow the customer to store an additional five “Tag” fields to a call for various applications. This enables them to store caller specific information such as customer number or fault ticket numbers. The OCX also provides methods for searching for calls, allowing for CRM integrated playback.

Multiple User Profiles

Xarios Call Recorder maintains a table of login accounts that contains the permissions of the supervisor. The user profile used at login can be restricted to show only the call recordings that the supervisor is permitted to view and is an ideal way of setting up teams of staff in a call centre that are monitored by a team leader.

Authentication

Working with an industry trusted Certificate Authority the Xarios Call Recorder provides an encrypted signature for recordings to ensure that they are genuine and have not been tampered with or altered.

Scalable

Xarios Call Recorder is a completely scalable product. Using a central SQL server and multiple slave recorders, call recording capacity can be increased simply by adding additional call recorders. All calls can be search for and played back through a single website while each call recording server is responsible for its own recording and archiving.

Archiving

Calls can be archived to DVD RAM media or local / network hard disk for real time playback. Recordings are cached locally even after archiving so that as many recordings as possible can be replayed without having to go searching for archived discs.