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Trunk-side Call Recording

Connecting a Call Recorder into a company's trunk lines is the most common way Call Recording is done today in businesses. Though recording at the extension offers the most options, recording at the trunk lines is the second best alternative and offers a few advantages over extension line recording. offer call recorders that can tap into your trunk lines before they enter your PBX.

Whether you have ISDN30, ISDN2 or Analogue lines this can be a very reliable and cost effective route for most businesses.

Trunk Side Recording

Advantages

  • Less lines to tap, usually meaning shorter installation times.

  • Less lines mean lower costs as the price of a call recorder is based on the number of lines recorded.

  • PBX auto attendant messages are recorded.

  • Records the caller while on Hold or being Transferred

Disadvantages

  • If you have a PBX, calls from one extension to another in your company will not be recorded.

  • You will not gather information about which extension made the call unless you integrate your telephone system with the recorder. See below:

 

*SMDR data is data about the call produced by your PBX. It can be passed to your call recorder by a serial cable connection or TCP/IP from the PBX. Please call Technical Sales for assistance and advice.