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Call Recording

Call Recording

Call Recording

For Business Phone Systems

Oak RecordX is a comprehensive extension and line side call recording solution packed with innovative features to search, record play and archive recorded calls.

Oak Call Recorders

Personal Call Recorders

Personal Call Recorders

Ideal for Home or Small Offices

Intelligent Recording brings you XtR Professional, a suite of hardware and software modules that combine to offer a powerful and flexible Call Recording solution.

Personal Call Recorders

Call Recording Law

Legal Guidelines

Are you Compliant?

Call Recording Law is somewhat complicated and can sometimes be misleading, our call recording law guides only specify the laws required for recording calls.

Legal Guidelines

Call Recording Solutions

Call Recording can offer you a call recording solution ideally suited to the needs of your business. If you require a call recorder to be PCI Compliant or just to cover your business we supply a wide range of Call Recording Solutions.

Some of the benefits of Call Recording include:

  • PCI and FSA Compliant - The FSA require certain organisations follow their rules about taking payment over the phone
  • Quality Monitoring and Improve Performance - Allow your team to develop their telephony skills and professionalising by reviewing recorded calls
  • Dispute Resolution - Find calls quickly and extract and email section to resolve any arguments with customers or colleagues
  • Training Aid - Your employees have the ability to listen to their recorded calls and improve their technique.

The telephone is the preferred method for businesses to communicate with each other and their customers so you may want to replay calls to recap or to clarify on any points within a conversation.

We supply a range of call recording solutions that can be used at home on standard home telephones, small and home offices and for businesses that have multiple sites around the country.

Our Call Recording Solutions are used by a variety of organisations to help them to drive their business forward and improve the way the converse with their customers on a day to day basis.

Our Call Recorders can record both inbound and outbound calls so your safety net is there when you need it the most.

If you are unsure if you require a Call Recording Solution for FSA or PCI compliance you can download our Call Recording Buyers Guide or any of our legal guideline documents for clarification.

If you have any questions regarding our Call Recording Solutions feel free to submit a call back request here and we will call when it is convenient for you.

Call Recording News

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Denwa Communications Finalist for this Years Comms Dealer Sales Awards 2012

Denwa Communications Finalist for this Years Comms Dealer Sales Awards 2012

The short list has just been announced for this year's Comms Dealer Sales Awards 2012 and Denwa Communications have been shortlisted as a finalist in the Reseller Sales Team of the Year (up to £2.5m turnover). With tough competition, being a...

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FSA remove Exemption for Mobile Call Recording

FSA remove Exemption for Mobile Call Recording

In March 2008 the FSA (Financial Services Authority) published rules on the recording of voice communications and electronic communications. These rules required firs to record relevant conversations and store them for six months; at that stage this did not include...

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Intelligent Recording release the XtR Desktop IP Tap

Intelligent Recording release the XtR Desktop IP Tap

Intelligent Recording have recently released a new desktop call recorder, the XTR IP Tap call recorder provides simplified desktop connectivity to record calls on an IP Phone. Most IP recorders rely on the use of an Ethernet card within a...

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Pricing up Call Recorders for your Business

Pricing up Call Recorders for your Business

If your business takes customer's personal information by telephone, a call recording system is an invaluable piece of equipment to have. If you are unsure about this, or if you feel that you may not be able to afford a...

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Call Recording Regulations to Change

Call Recording Regulations to Change

All Recording regulations are changing all the time; with recordX from Oak you can always be safe in the knowledge that your business is fully compliant. The latest version of Oak’s market leading Call Recording solution, recordX, has been tailored to...

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Oak release RecordX

Oak release RecordX

"The launch this month of Oak Telecom’s RecordX marks a significant increase in functionality for the call recording element of their Comms Suite according to Product Director David Reynolds." The new version of the call recording application "Record X"...

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Benefits of Call Recording

Benefits of Call Recording

Many UK based business nowadays can benefit greatly from implementing call logging and call recording systems. The benefits of call logging and call recording largely depends on your situation and the type of...

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Mobile Call Recording

Mobile Call Recording

What is Mobile Call Recording? It's interesting, we only recently found out.. I was recently contacted by our regional business manager from one of our key suppliers. He explained that although we sell lots and lots of his ISDN call...

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Live Call Recording Demo

Call Recording Compatibility