CTI Group Call Recording

CTI Group’s SmartRecord products offer comprehensive Call Recording solutions for small, medium and large organisations that cover analogue, ISDN2, ISDN30 and IP phone systems. SmartRecord GO provides smaller businesses with a cost-effective, easy to install trunk-side recorder. It records analogue, digital and SIP trunks. SmartRecord Enterprise provides medium to large organisations with a fully compliant recording system that includes strong security features, high availability options, very high scalability, and a rich feature set. It includes active recording integrations with a number of IP-PBX as well as offering generic IP recording options and trunk-side recording.

SmartRecord can help your organisation to meet a number of goals including:

• Regulatory compliance – regulations may cover specific markets such as the Financial Service Authority guidelines, or be more generic, such as Direct Marketing Associations guidelines, OFCOM guidelines, and PCI DSS guidelines.
• Provide evidence of customer transactions – provides essential protection in the case of disputes or litigation from customers.
• Security and protection – record abusive callers or malicious callers with an audit trail of calls. Detect evidence of crime.
• Increase staff productivity – monitor staff performance and effectiveness and use the recorder as a training tool.
• Record keeping – keep records of customer instructions, conference calls, agreements made during negotiations and share the calls with interested parties.