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Mobile Call Recording now available   by CallRecordingMan on 03-05-2010 10:40:35
 Subject :What to buy for a Call Centre.. 01-02-2010 21:11:45 
Joined: 05-09-2010 18:44:17
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Does anyone know what call recorder is best for my call centre?

I have an Inter-Tel 5000 phone system with Callview call management software, 100 users and 3 x ISDN30 circuits.

I hear Xarios might be the best product, has anyone worked with a Xarios Call Recorder before?
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 Subject :Re:What to buy for a Call Centre.. 04-03-2010 12:36:03 
Joined: 05-09-2010 18:44:17
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did you manage to sort your recorder out
:)
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 Subject :Re:What to buy for a Call Centre.. 04-03-2010 17:49:27 
Joined: 05-09-2010 18:44:17
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Hi Hayley88,

Did some reasearch for you as i want i ISDN recorder too, look at Racal wordnet ISDN recorder, well cheap and 100% robust
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 Subject :Re:What to buy for a Call Centre.. 20-04-2010 15:31:56 
CallRecordingMan
Joined: 10-01-2010 10:28:06
Posts: 10
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Call centre Call Recording solutions are pretty expensive. Firstly you need to draw up your exact requirements, this could save you a lot of varied quotes and probably save you hundreds if not thousands on the price of your new call centre call recorder.

The high tickets items seem to be:

- extension matching
- pci compliance
- call scoring
- multiple user playback
- rack mounted servers as opposed to tower servers

hope this helps save you a few quid, if you buy from Denwa you will get a good service and a reliable product.
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