Our Call Recording Buyer's Guide explains why you might need a call recording solution, the different types of solutions available and also the pros of havig a call recording solution. Below is an extract from our Call Recording Buyer's Guide:
Why Record your Calls?
1. Dispute Resolution: This is the number one reason why most businesses purchase a telephone recorder. It allows them to easily resolve disputes and protect themselves with recorded evidence. A telephone recorder easily resolves disputes by providing an impartial record. In most instances if call recordings are done properly they may be admissible as evidence in a court of law. However, the existence alone of such recordings is often enough to stop a lawsuit from even being filed.
An example of this comes from a towing company in Manchester that uses a Call Recorder to record all incoming orders. A customer called in and gave delivery instructions. However the customer gave the wrong address and the company was unable to find them. The customer was irate and threatened legal action. Our client opened their call using the recording software, reviewed the call in question and sent the customer’s solicitor a copy of the call recording as an email attachment. The matter was immediately dropped.
