About Denwa
Denwa Communications (Denwa UK Ltd) supply Call Recording Equipment and Products across the UK. In addition, we are a Telephone System supplier who offer most of the UK's most popular PBX equipment and IP Telephony Solutions.
Are you in the market for a Call Recording solution?
What is Call Recording?
In a business setting, call recording is the process of attaching a Call Recording device to a telephone and then recording calls on that line and being able to play them back later. Call Recording is also referred to as "Voice recording", "Agent monitoring", or "Voice logging." Large call centres were early adopters and most of us are familiar with the recording at the beginning of a call that reminds us that “this call may be recorded for training or quality control purposes.” Many government organisations are legally bound to record their calls for liability purposes. Call Recording has become a horizontal market over the past decade and all types of businesses large and small now employ Call Recording for a variety of reasons.
